FREE STANDARD SHIPPING
Mama Tell Me A Story is pleased to offer FREE Standard Shipping on all orders within the 48 contiguous United States.
Expedited shipping is not available.
Mama Tell Me A Story ships via the U.S. Postal Service, UPS, or FedEx depending on weight and destination.
If you have a P.O. box, please include both your P.O. box and your street address in your shipping address, so that your package will be sure to reach you regardless of shipping method.
Most orders are processed and shipped within 1-3 business days and will arrive within 3-10 days after shipping, depending on weight and destination. We will e-mail you with a tracking number once your order ships. Please contact me if you would like an estimate of when your package will arrive.
Mama Tell Me A Story ships internationally. Rates are based on weight and shipping costs and options will be calculated at checkout.
International customers should choose PayPal as their payment method.
Orders can be placed online to many countries, including Canada, Mexico, the UK and EU, Australia, New Zealand, South America, China, and and Thailand.
If your shipping destination does not appear in the drop-down menu at checkout, please contact me with a list of items you wish to order for a shipping quote.
While in most cases delivery will be sooner, please allow up to 2-4 weeks for delivery of orders outside of the U.S. or Canada via Flat Rate Shipping. International shipments may be held at customs in the destination country for various periods of time over which we have no control.
International shipments are labeled as "Merchandise" and may be subject to import fees (at the cost of the buyer). We cannot predict if such fees will be assessed, or how much they will be. We urge you to check the rules of your country's postal service regarding taxes and duties before placing your order.
Though tracking numbers are provided for all shipments, status updates beyond the United States are only available for select countries. For more information, please click here to review the list of eligible countries.
Mama Tell Me A Story is not responsible for lost or delayed international shipments.
If the actual cost to ship an order to an international destination exceeds the shipping rate charged, we reserve the right to collect additional shipping fees or cancel and refund any order at our sole discretion.
INCORRECT SHIPPING ADDRESS
To conserve natural resources, Mama Tell Me A Story is committed to reusing boxes and packing material whenever possible. Please excuse any markings or stickers on boxes that may have made a previous journey!
PACKAGE NOT RECEIVED
If the tracking information indicates that your order was delivered but you have not received it, be sure to check everywhere - occasionally carriers leave deliveries with neighbors, building managers, or places such as your porch, garage, or even behind bushes.
If your order was shipped via US Postal Service:
We suggest that you call or visit your local post office with the tracking number and ask to speak with the postmaster. The postmaster can ask the carrier where the package might have been left. We do not recommend calling the 800 number for the USPS. Usually a Google search will help you find the local phone number for your post office, but going in person is best.
The sooner you speak to the postmaster, the better. The more time that passes, the harder it will be for the carrier to remember the delivery details.
If your order was shipped UPS or Fedex:
Call UPS at 800-742-5877 or Fedex at 800-GO-FEDEX with the tracking number to report non-receipt of package so that an investigation can be started.
If the tracking information shows the item was returned to us, please email firstname.lastname@example.org. Your shipping address may have been entered incorrectly, the driver may have unsuccessfully attempted delivery, or the carrier may have mis-delivered it.